Integrated Data Center Services

As an extended member of your existing IT team, Exxact delivers the highest standard of service and performance so you can free up valuable resources and focus on core business objectives.

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Increased Uptime

Schedule support in advance or on-demand to keep your infrastructure running optimally.

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Expert Support

Exxact has the professional knowledge, experience, and skills to deliver top-notch service.

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Future-Proof

Exxact IT team is continuously learning and training on the latest technologies, so you don’t have to.

Save Your IT Staff a Trip

Remote Hands Support

Wide range of remote management and troubleshooting tasks to keep you up and running.

  • Access to technical & service engineers
  • On-demand services available or schedule in advance
Support When You Need It

On-site physical support services include, but are not limited to:

  • Escort & move-in assistance
  • Equipment light checks, reboots
  • General maintenance
  • Cable checks, installation and replacement
  • Product rack & stack services
  • Shipping & receiving and sidewalk delivery
  • OS installs, upgrades, migrations & custom EMLI recovery
  • Photo services
  • Asset tagging & management
Support You Can Rely On

Support Services

Protect your infrastructure and maximize your support investments with Exxact’s Support Response Team. By utilizing Integrated Data Center Services, you can keep your infrastructure in optimal condition. Our team of qualified professionals are committed to bringing you the most efficient resolutions.

  • Break/Fix

    Pay only for the repairs, upgrades, parts and other work outside regular scope when you need them.

  • Vendor Orchestration

    Leverage Exxact's close relationships with top suppliers to get you the best products at competitive prices and quality services, whatever the need.

  • RMA

    Efficient and reliable return process.

  • Account & Case Tracking

    Thorough record keeping of support tickets and follow-ups to ensure your complete satisfaction of services received.

More Than Just Hardware

Logistics

Logistics is the life line of every business and it is where we find the time to meet customer expectations. From critical parts fulfillment and order management to inventory control and reverse logistics solutions, Exxact Logistics & Supply Chain Services will get you the equipment and parts you need with accurate delivery while reducing cost and complexity--helping you meet your service commitments.

  • Receive, unpack and install vendor equipment
  • Unrack and relocate system to another cabinet
Designed for Your Workload

Pricing Options

Mon-Fri, 9 AM to 5 PM Pacific (holidays excluded)

Pay As You Go

Pay hourly rate for remote hands support only when you need it. No subscription required.

Subscription

Monthly discounted flat rate for remote hands support.