SmartHands Services

We provide comprehensive infrastructure support to keep your data centers and equipment running smoothly. Our team manages your hardware to ensure reliable performance and longevity. Our services include:

• Asset Management - Comprehensive tracking and maintenance of all hardware components
• System configuration - Hardware and software optimization for peak performance
• Assembly & installation - On-site installs adhering to industry best practices
• Visual equipment checks - Validation for integrity and optimal operation
• Scheduled on-site walkthrough - Periodic facility inspections and evaluations
• Replacement & upgrades - Hardware refresh notification and facilitation

Our experienced SmartHands service team provides comprehensive on-site physical and engineering support for all your installation and maintenance needs. Our certified technicians deliver:

• Infrastructure Deployment - Full installation including rack setup, cabling, and network configuration
• Component Maintenance - Component repair and replacement services
• System Maintenance - Drive and firmware updates for ongoing system maintenance
• System Optimization - Hardware, BIOS, and software tuning for maximum efficiency

We ensure seamless infrastructure operation across data centers, on-premise environments, and colocation facilities, following industry best practices.

• Rack Integration and Installation - Expert assembly and mounting of servers, storage, and networking equipment following precise specifications and safety standards
• In-rack Cable Management - Professional organization and routing of power and data cables to optimize airflow, accessibility, and maintenance
• Quality Assurance Verification - Comprehensive checking of all components, connections, and configurations against detailed quality control checklists
• Testing & Burn-in Validation - Thorough performance testing and extended burn-in periods to ensure system stability and reliability before deployment

Exxact SmartHands can keep your infrastructure in optimal condition. Our qualified engineering and support teams are committed to bringing you the most efficient resolutions.

• Break/Fix – Pay only for the repairs, upgrades, parts, and other work outside the regular scope when you need them.
• Vendor Orchestration – Leverage Exxact's close relationships with top suppliers to get you the best products at competitive prices and quality services, whatever the need.
• RMA – Efficient and reliable return process
• Account & Case Tracking – Thorough record keeping of support tickets and follow-ups to ensure your complete satisfaction with the services received.